Cambridge, Mass. and London, U.K. – January 2026 – EF (Education First), the world’s largest private education organization, has been recognized by Newsweek and Statista in their 2026 Best Customer Service rankings in both the United States and the United Kingdom.
This year, EF Language Abroad was named to America’s Best Customer Service 2026 list in the Language Schools category and simultaneously honored in the inaugural edition of UK’s Best Customer Service 2026 in the same category. The full U.S. ranking is available on Newsweek’s website here, with the U.K. ranking available here.
“At EF, putting customers first is core to who we are. Every student, traveler and family trusts us with an experience that can have transformational benefits on their lives – and we take that responsibility seriously,” said Simon Cunningham, Director of Quality & Customer Service for EF Language Abroad.
“Our mission is opening the world through education – to unite people across borders and cultures, and to spark the kind of mutual understanding that makes the world feel a little closer and a little better. Being recognized for customer service in both the U.S. and U.K., following a summer season where we registered record customer satisfaction scores reinforces that commitment and is a credit to the many EF colleagues who support our customers with care, integrity, and professionalism every single day.”
EF Language Abroad is EF’s immersive study-abroad division, offering students the opportunity to learn a language where it is spoken by studying at one of over 50 international language campuses in some of the world’s most vibrant destinations. As EF’s original program, EF Language Abroad reflects the company’s 60-year legacy of combining travel, language learning, and cultural exchange.
This recognition in customer service reinforces the impact that high-quality support has on students and families electing to pursue an international language learning experience.
Both lists are based on independent research conducted by Statista. Respondents evaluated companies across key aspects of customer experience, including communication quality, professional competence, customer focus, accessibility, and – in the U.S. ranking – range of services. The U.S. ranking also incorporates a likelihood-to-recommend component, weighted at 50 percent, to capture overall satisfaction and loyalty.
This announcement has been shared in accordance with Newsweek’s guidelines for the one-time distribution of news related to the ranking. No images or award logos are included.
EF (Education First) is a global association of companies focused on language learning, cultural exchange, and academic experiences. Founded in 1965, EF operates in more than 100 countries worldwide. For more information, visit www.ef.com.